For software support please contact our hotline
- by phone
- +49 6201 3941-214 between 8:00 am and 5:00 pm CET; (Germany)
- +1 248 299 4910 between 8:00 am and 5:00 pm Eastern Time; (USA)
- by email
Our Hotline staff receives many emails that contain only a file and the name of the sender. Since our hotline staff changes regularly, we often have difficulty to relate specific errors to any prior phone conversations. Hence we would request: Please include in each email a brief description of your problem and your complete address details, including your telephone and fax number. Despite the advances of electronic communication, calling you back for a personal discussion is very often the quickest way of resolving a problem.